Contact us.
Need help? Here's the fastest way to get it.
Customer enquiries
I'm a customer and need support
Contact our customer support team
Hours: 8:30am-5:30pm Monday-Friday, 10am-2pm Saturday.
I want to talk to someone local about finance
We have local offices and approved dealers across New Zealand, always there to help with your finance needs.
I want to make a complaint
If you’re unhappy with a product or service, we want to resolve it quickly and fairly.
- Contact your local office or our customer support team first.
- If we can’t resolve it, you can escalate it through our formal complaints process.
- If you’re not satisfied, you may refer your complaint to the Insurance & Financial Services Ombudsman (IFSO).
Business enquiries
Media & PR
For media requests, interviews or comment, please contact Lucy Eru, Head of Marketing & Communications.
Partner with MTF
If you're a business looking to provide finance as part of your customer offering, we’d love to talk.
We work with partners across New Zealand to help customers access responsible lending, backed by local expertise and strong support.
Explore finance business opportunities
Whether you want to own an MTF franchise, operate under a recourse model, or use our non-recourse facility, we offer structured finance options designed to help you grow sustainably.
Our team will help you understand the differences and choose the model that aligns with your ambitions, risk appetite and long-term goals.
Send us a message
Fill out the form below and we’ll get back to you as soon as we can.