What we need to know

Affordability

We need to know that your business can afford to take on the loan. This means you’ll need to provide us with some documents to help prove you can service the loan. These can include any of the following:

  • your latest financial statements, including profit and loss
  • relevant contracts for service
  • bank statements and monthly cash flow records
  • details of what insurance is held to protect income, key people and assets
  • statement of assets and liabilities.

Beneficial ownership

In order to provide your business with a loan, we need to identify and verify who owns the business and the ownership structure. It’s crucial for us to know who the beneficial owner(s) are so we can comply with the Anti-Money Laundering and Countering Financing of Terrorism (AML/CFT) Act.

You’re a beneficial owner if any of the following apply:

  • If you own more than 25% of the business.
  • If you have effective control over the business.
  • If business transactions are conducted on your behalf.

If we’re unable to identify all the beneficial owners, we won’t be able to provide you with a loan.

How repayments work

We offer flexible terms so your repayments can fit your cash flow. And if you want to pay your loan off early, you can do that too.

Read more about making loan repayments

Protect yourself from the unexpected

Payment Waiver

Choose Payment Waiver with your loan, and you could be protected if you’re affected by injury, illness or even death.

Read more about Payment Waiver

Mechanical breakdown insurance

Mechanical breakdown insurance may cover you for repair costs if your vehicle has an unexpected mechanical or electrical problem.

Read more about mechanical breakdown insurance

Cost of borrowing

Interest rates

Our interest rates range from 8.95 to 20.95% per year, and are fixed for the term of the loan. The interest rate for your loan depends on a number of factors, including your:

  • income and spending information
  • credit score provided by credit bureaus and other third parties
  • credit history with us if you’re a previous customer.

Read more about our interest rates and fees

Standard terms

We’re transparent about what is in our contract. These are the standard terms for all our finance products.

Consumer protection laws

The following consumer protection laws and guidelines apply to your loan with us:

Motor Vehicle Sales Act 2003

Fair Trading Act 1986

Privacy Act 1993

Personal Property Securities Act 1999

Anti-Money Laundering and Countering Financing of Terrorism Act 2009

Complaint or concern?

If you have a complaint or concern about a product or service we provide, follow these steps to find a solution.

  1. Contact the person who sold you the product or provided the service.
  2. If they can’t help you, contact our friendly customer support team.
  3. Refer the dispute to the Insurance and Financial Services Ombudsman (IFSO) if you’re still not satisfied with the response.