Alternatively, call our Dunedin-based customer support team on 03 477 0530 or email
We're available from 8:30 am to 5 pm Monday to Friday and 10 am to 2 pm on Saturday.

Complaint or concern?

If you have a complaint or concern about a product or service we provide, follow these steps to find a solution.

  1. Contact the person who sold you the product or provided the service.
  2. If they can’t help you, contact our friendly customer support team.
  3. Refer the dispute to the Insurance and Financial Services Ombudsman (IFSO) if you’re still not satisfied with the response.

Help when you need it

If you need help, or just want to ask a question, leave a few details and one of our friendly team will be in touch soon.

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