Now is no different. We're here to help, and we'll continue to do the right thing for our people, our customers and our communities, while New Zealand manages the impacts of the COVID-19 (coronavirus) pandemic.

Are you an essential business or worker, and need to purchase a vehicle during the lockdown? We can find a way to make it happen.

If you're an existing customer, we know it's more important than ever that we help you take care of your payments, so you can concentrate on looking after yourself and your loved ones.

If you need to get in touch, please email in the first instance. Our online system can also answer a lot of questions. You canĀ log into your account here.

How to get help

  1. Get informed about the government support available.
  2. Have a chat with your employer to see what the plan is.
  3. Contact the office or vehicle dealer that signed up your loan to discuss your situation and options.
  4. Build a budget with the free MoneyTalks service.

Our main Customer support team is open for assistance, so please email us at or use the form below. Due to large email and call volumes, we expect to answer your query within 2 business days. Thanks for your patience and understanding during this busy time.

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