MTF has today released its 2024 Annual Report, demonstrating the strength of its unique business model in navigating a turbulent economic environment. The business delivered another record year that built on a very strong FY23.
Mark Darrow, Chair of the Board, commented, "If 2023 showcased our potential in favourable conditions, 2024 demonstrated our resilience against headwinds. Despite economic challenges, the company along with our originators performed extremely well. This is a testament to the strength of our model, our strategy, the commitment of our team, and the enduring trust of our customers."
Key Financial Highlights
- Receivables Growth: Finance receivables grew by 10% to a record $1.1 billion, reflecting sustained demand for MTF’s lending solutions.
- Originator Earnings: Total earnings distributed to originators increased by 7% from the previous year to a record $91.6 million, the highest return to date for our network.
- Customer Growth: The company expanded its customer base by 12% from the previous year, from 63,500 to 71,000 customers.
- Shareholder Returns: The share price increased from $2.50 to $3.50 and for the first time combined originator earnings and UPAT passed the $100ml milestone.
- An NPS score of 80, compared to a financial services industry of just 8.
Strategic Investments for Long-Term Success
Chief Executive Officer Chris Lamers underscored MTF’s commitment to growth through innovation and customer-centricity. Says Lamers, "This year, we continued our business transformation journey, revamped our brand strategy based on in-depth market research, and strengthened our customer-first philosophy. Our local owner-operators provide unmatched personalised service, ensuring customers are seen as individuals, not just numbers."
MTF’s ongoing three-year business transformation program is rebuilding core technology platforms to enhance efficiency, enable rapid product development, and improve customer choice. Complementing this, investments in national marketing campaigns and an expanded franchise footprint have positioned the business for future scalability and growth.
Maintaining Quality Amid Challenges
MTF’s credit quality remained a standout with 31+ day arrears below 1%, significantly less than industry averages. The company credits its customer-first approach for maintaining this performance.
Our NPS score of over 80 is another proof point of the company’s approach to customer service and is a remarkable achievement in an industry where the average sits around 8 and some organisations are in the negative. This score reflects the trust, loyalty, and satisfaction of MTF customers and underscores our commitment to exceptional service and community engagement.
Outlook for FY25
As the company enters FY25, it anticipates a slowly strengthening economic landscape and is focused on continuing its business transformation, launching an evolved brand, and navigating regulatory changes. With a strong balance sheet, MTF is well-prepared to sustain quality growth and deliver value to shareholders, originators, and customers alike over decades, not just quarter to quarter.
