How repayments work
We offer flexible terms so your repayments can fit your cash flow. And if you want to pay your loan off early, you can do that too.
Protect yourself from the unexpected
You can’t predict when you might be affected by redundancy, illness, injury or even death. Payment Waiver may provide protection if the unexpected happens.
Mechanical breakdown insurance
We offer mechanical breakdown and motor vehicle insurance packages to protect you from unexpected expenses. The cost of these options can be included in your repayments.
As a borrower, it’s important to know if you can afford to take on a loan.
The NZ Federation of Family Budgeting Services (NZFFBS) has created the Code of Responsible Borrowing. It sets out the things you should do before and after entering a credit contract. It may help you avoid penalties, repossession, stress and heartache.
Visit the FinCap website for more information and advice.
Cost of borrowing
Our interest rates range from 8.20% to 20.20% per year, and are fixed for the term of the loan. The interest rate for your loan depends on a number of factors, including your:
- income and spending information
- credit score provided by credit bureaus and other third parties
- credit history with us if you’re a previous customer.
We’re transparent about what is in our contract. These are the standard terms for all of our finance products.
Consumer protection laws
The following consumer protection laws and guidelines apply to your loan with us:
- Credit Contracts and Consumer Finance Act 2003
- Responsible Lending Code
- Motor Vehicle Sales Act 2003
- Consumer Guarantees Act 1993
- Fair Trading Act 1986
- Financial Markets Conduct Amendment Regulations 2020
- Privacy Act 2020
- Personal Property Securities Act 1999
- Financial Service Providers (Registration and Dispute Resolution) Act 2008
- Financial Advisers Act 2008
- Anti-Money Laundering and Countering Financing of Terrorism Act 2009
Complaint or concern?
If you have a complaint or concern about a product or service we provide, follow these steps to find a solution.
- Contact the person who sold you the product or provided the service.
- If they can’t help you, contact our friendly customer support team.
- Refer the dispute to the Insurance and Financial Services Ombudsman (IFSO) if you’re still not satisfied with the response.